At NeonHubNZ we are committed to providing high-quality products and ensuring your satisfaction. We offer a 12-month warranty on all eligible products purchased from us. This warranty covers defects in materials and workmanship under normal use conditions.
Warranty Terms and Conditions
Exclusions from Warranty
This warranty does not cover:
If you believe your product is eligible for warranty service, please contact our customer support team at [email protected] or 021 355 767 for assistance. Our team will guide you through the warranty claim process.
We want you to be completely satisfied with your purchase from NeonHubNZ. If, for any reason, you are not satisfied with your purchase, we offer a 30-day refund policy.
Eligibility for Refunds
We offer refunds on products and services in accordance with the following conditions:
How to Request a Refund
To request a refund, please follow these steps:
Once your refund request is approved, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.
Exclusions from Refunds
Please note that the following items are generally non-refundable:
Gift cards and digital gift certificates.
Personalised or customised products unless they are damaged or defective.
To request a refund, please follow these steps:
Once your refund request is approved, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
If you have any questions or concerns about our Warranty and Refund Policy, please contact us at:
[email protected] or 021 355 767
We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
