At NeonHubNZ, we want to ensure that you have a clear understanding of our shipping and handling processes. Below, you will find information about estimated shipping times for our different product categories: custom, pre-order, and in-stock products.
Custom Products
Our custom products are unique and crafted to your specific preferences. As a result, custom products typically require additional time for production and quality assurance. Here’s what you can expect:
Please note that the total estimated time for custom products, from the date of purchase to delivery, is approximately 20 business days. Keep in mind that this timeframe may vary depending on the complexity of your custom design or any shipping delays.
Pre-Order Products
Pre-order products are items that are not currently in stock but can be reserved for future delivery. Here’s what you can expect when ordering pre-order products:
Keep in mind that this timeframe may vary depending on production requirements and shipping delays.
In-Stock Products
In-stock products are readily available and can be shipped promptly. Here’s what you can expect when ordering in-stock products:
Tracking Your Order
For your convenience, we provide order tracking for all shipped products once they leave our hub store. You will receive a tracking number via email once your order has been processed and shipped. This allows you to monitor the progress of your shipment and receive real-time updates on its status.
If you have any questions or concerns about our shipping and handling processes or require further assistance with your order, please do not hesitate to contact our customer support team at:
NeonHubNZ
Jamie Chapman
[email protected]
021 355 767
Thank you for choosing NeonHubNZ. We appreciate your business and look forward to delivering exceptional products to you.
